Thank you for shopping with The Plaster Hive! Each order is carefully prepared and packaged by hand.
Processing & Shipping Time
Standard orders are generally expected to ship within 3–5 business days after the order is placed. Business days do not include weekends or federal holidays.
Custom, bulk, party, event, and other specialty orders may require additional processing time. Any applicable timeframe will be communicated when the order is placed or confirmed.
Shipping time refers to the time it takes us to prepare and provide your package to the shipping carrier. Carrier transit time begins after shipment and is separate from our processing time.
Shipping Delays Before Shipment
We do our best to ship every order within the timeframe provided. If we learn that we cannot ship your order within the promised timeframe, we will notify you of the delay and provide information regarding the revised shipping timeframe and your applicable options. When required by law, you will have the opportunity to agree to the delay or cancel the affected unshipped order for a prompt refund.
Carrier Delivery Times
Once your package has been shipped, delivery estimates provided by the shipping carrier are estimates and may be affected by weather, carrier delays, holidays, or other circumstances outside of The Plaster Hive's control.
Tracking
Tracking information will be provided when tracking is available for the selected shipping method. Please allow time for the carrier to update tracking information after your package has been accepted.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate shipping address. If you notice an error in your address, contact us immediately. If the order has not yet shipped, we will make reasonable efforts to update the address.
If an order is returned because the customer provided an incorrect or incomplete address, additional shipping charges may be required before the order can be shipped again.
Packages Marked Delivered
If tracking shows your package as delivered but you cannot locate it, please check the delivery area, household members, neighbors when appropriate, and the applicable shipping carrier. If you still cannot locate your order, contact us and we will assist where reasonably possible.
Damaged Shipments
If your package arrives damaged, please contact us as soon as possible and provide your order number and photographs of the item and packaging. See our Refund & Return Policy for additional information.
Contact: info@theplasterhive.com