We hope you love creating with The Plaster Hive! Because our plaster pieces are handmade and many orders are prepared specifically for each customer, our general policy is that sales are final.
Returns & Exchanges
The Plaster Hive generally does not accept returns or exchanges for change of mind, incorrect selections made by the customer, or items that have already been used, painted, opened, or altered.
This policy does not limit any refund, replacement, cancellation, or other rights you may have under applicable law.
Damaged or Broken Orders
Plaster is fragile, and although every order is carefully packaged, damage can occasionally occur during shipping.
If your order arrives damaged or broken, please contact us as soon as possible, preferably within 48 hours of delivery, at info@theplasterhive.com.
Please include:
- Your order number
- A description of the issue
- Clear photos of the damaged item(s)
- Photos of the shipping packaging
Please keep the damaged item and packaging until we have reviewed your request.
After reviewing the issue, we may offer a replacement, refund, or other appropriate resolution.
The 48-hour notification request helps us investigate shipping damage quickly but does not limit any rights or remedies provided by applicable law.
Missing or Incorrect Items
If an item is missing from your order or you received an item different from what you ordered, please contact us as soon as possible with your order number and a photo of the order you received. We will review the issue and provide an appropriate resolution.
Handmade Product Variations
Every plaster piece is handmade. Minor variations in appearance, small air bubbles, slight texture differences, small surface imperfections, or slight variations in shape may naturally occur during the handmade plaster process. These characteristics are generally not considered defects.
Approved Refunds
When a refund is approved, it will generally be issued to the original method of payment. Processing time after a refund is issued may vary depending on your financial institution or payment provider.
Nothing contained in this policy is intended to waive or limit any rights or remedies that cannot legally be waived under applicable law.
Questions? Please contact info@theplasterhive.com.
The Plaster Hive — Create • Paint • Cherish